office (239) 206-1939
emergency (239) 244-
1128

Policies

Support & Billing Policies :
  • We charge for support. That's our business!  On-Site visits incur a 1 hour minimum.  Discounts are available when purchasing a scheduled support plan.  Remote support has a minimum of 15 minutes.

  • We will never overcharge for any products. We buy from reputable resellers and distributors, then resell to you at our cost.  After hours and emergency support rates will be double the standard rates. 

  • It is the client's duty unless otherwise pre-arranged with Richter Consulting, LLC., that ALL customer's data MUST be backed up by the customer before any work will be performed on a system.  While we will do our best to protect your network and your data, if data loss occurs, we cannot be held responsible for the content of the data.
  • All Products Manufacturer's Warrantees and Guarantees will apply. Richter Consulting, LLC offers NO Additional Warrantee. All returns WILL be subject to a restocking fee.  Software is Non-Returnable.
     
  • Telephone & Remote Support:  We charge for telephone / remote support just as we would charge if we were on-site.  One advantage to you is that billing is in blocks of 15 minutes instead of the 1 hour minimum required for an on-site visit.
     
  • After 14 days, Invoices are NON-Disputable.  Interest charges will be applied to invoices not paid in accordance with the terms listed on the invoice.
  • We do accept PayPal & Credit Card payments for service only invoices.

 

 

 

 

 

 

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